Back to warranty with an unofficial image ?

thibaut81 · #1 (**permalink**) 12-03-2005

Hello,

My DB is now completely dead (doesn't switch ON anymore -electrical problem, not boot one-).
I'll return it back to the manufacturer so it repair it. But there's not an official image in my DB ; a Gemini one is installed.
I read for new 7020, the warranty is void if we change the image (that's why, people having one are installing a boot menu... to keep the original one). Is that the same thinkg with a 5620 ?

Thanks for answers.

DeathMask2 · #2 (**permalink**) 12-04-2005

Hi,

just to clear some point that may help you ...

dreambox 5620 doesn't come with manufacture warranty (and i think all dreambox models) since is not mentioned on the official site , user manual or printed on the box that the receiver come in with (as far i know).

but some dealers give you warranty for dreambox that you buy from them only. so check with your dealer rules.

but normally warranty is void if you install not official software (or beta ) or if you try to repair or modified the device.

thibaut81 · #3 (**permalink**) 12-04-2005

Thatz true... nothing is written about warranty !
But I heard there's a 2 years warranty...

I phoned the dealer were I bought it... he confirmed it to me : a 2 years warranty and apparently, Dream Multimedia is refunding the shipping fees.
If the problem is due to the installation of an unofficial image : the reparation will cost 60€ ; if not,, if thatz a "normal" problem, thatz free.

I said "if I understood well" cause my dealer is german and I dont speak a german word ! lol. But we talked in english... but I think I correctly got what he said me.

mayto · #4 (**permalink**) 12-04-2005

i sent my 7000s back my dealer in germany last year and fixed bootloader problem even though i had unofficial image on it.they sent it back via ups ,which was nice

thibaut81 · #5 (**permalink**) 12-04-2005

Oh ! Thatz cool !
And how many time did you wait for them to send it you back ?

Did you paid anything ?

Can you confirm me that the DBoxes are 2 years warranty ?

Thanks !

mayto · #6 (**permalink**) 12-04-2005

i got my dreambox from hm sat germany.they sent it back by courier.once they recieved it i had it back in about a week.the only cost to me was the shipping cost to germany ,they sent if back free of charge.my friend sent his 5620 back to same company last week because of boot problem and he cannot get signal through diseqc motor with it.it has hydra on it but they will not mind i hope again.he has it 1 1/2 years,so must be 2 year warranty from this company.

thibaut81 · #7 (**permalink**) 12-09-2005

thank you for all your ansewers ! and do we have to include the remote, cables... or only the bulk dreambox ?

MrBandwidth · #8 (**permalink**) 12-09-2005

yes you need to send it completely as you bought it!

thibaut81 · #9 (**permalink**) 12-09-2005

ok ! thank you very much !
the parcel is now done. Thank you all for your answers.

I'll post my "history" since I'll have new elements... if people want to know how thatz happenning when they send their DB back to warranty (time for reparing, adresses...).

mayto · #10 (**permalink**) 12-10-2005

my friend sent his 5620 back to germany , hm sat from ireland last week.he had it back 8 days from when he sent it from ireland.excellent service from hm sat,highly recommended for a dreambox purchaser.